Depending on the bikes purchased the warranty will cover 6-24 months.

Please view our warranty policy here or speak with the team when purchasing your bike for more information.

Please note that most issues will need to be resolved in store as we do not offer call outs for technicians.

Delivery days are Monday to Friday.

We aim to get all orders dispatched ASAP – usually same day.

For this to happen orders must be placed before 1pm. If an order is placed after this time then it will be dispatched the following day.

Any order placed after opening hours will be dispatched the next day. E.g. If you ordered a part at 5:30pm on Monday for 24 hours the item will not be dispatched until Tuesday.

Please note that orders placed on a Friday will not be delivered until the following Monday at the earliest so we recommend if you need 24 hour delivery to order as early in the week as possible.

Please return all items to our Wakefield Showroom.

When returning an item, please contact us before sending with your name/order number and the reason as to why you are returning the item.

This will help us with processing refunds and also let us know if an item has been damaged in transit or is faulty from the manufacturer.

If an item is sent without prior contact we will be unable to process a refund until contact from the customer is made.

Note: When returning items, customers are liable for the cost of the return delivery unless explicitly told so by Go Off Road management

Refunds are processed as soon as we are made aware of them.

Please note that it can take up to 72 hours for a refund to return back into your bank account, this can be delayed due to bank holidays.

This is entirely dependent on your bank and nothing that we can get involved in.