At Go Off Road, we want to specialise in a smaller amount of brands that we trust.

We work closely with all the brands that we stock which allows us to pass feedback onto them and to have a better supply chain of bikes and products.

We may stock different brands in the future but for now we are very happy and proud of the brands we sell.

Unfortunately due to safety and insurance reasons we don’t offer test rides in store.

You are welcome to sit on the bikes to size them up.

We also offer demo days when able if you are wanting to try a bike.

Depending on the bikes purchased the warranty will cover 6-24 months.

Please view our warranty policy here or speak with the team when purchasing your bike for more information.

Please note that most issues will need to be resolved in store as we do not offer call outs for technicians.

We currently offer free delivery on any parts over £400 and any Stark Varg Bike.

Unfortunately we cannot offer free delivery for bikes as they need to be on special delivery with our in house driver

Delivery days are Monday to Friday.

We aim to get all orders dispatched ASAP – usually same day.

For this to happen orders must be placed before 1pm. If an order is placed after this time then it will be dispatched the following day.

Any order placed after opening hours will be dispatched the next day. E.g. If you ordered a part at 5:30pm on Monday for 24 hours the item will not be dispatched until Tuesday.

Please note that orders placed on a Friday will not be delivered until the following Monday at the earliest so we recommend if you need 24 hour delivery to order as early in the week as possible.

Please return all items to our Wakefield Showroom.

When returning an item, please contact us before sending with your name/order number and the reason as to why you are returning the item.

This will help us with processing refunds and also let us know if an item has been damaged in transit or is faulty from the manufacturer.

If an item is sent without prior contact we will be unable to process a refund until contact from the customer is made.

Note: When returning items, customers are liable for the cost of the return delivery unless explicitly told so by Go Off Road management

Refunds are processed as soon as we are made aware of them.

Please note that it can take up to 72 hours for a refund to return back into your bank account, this can be delayed due to bank holidays.

This is entirely dependent on your bank and nothing that we can get involved in.